Shipping & Delivery Policy – Eclatique

Last updated: December 07, 2025

1. Shipping Timeline

Orders are shipped within 2–5 business days. Delivery time after dispatch: • Metro cities: 3–6 days • Tier 2/3 cities: 5–9 days • Remote areas: 8–12 days Delays may occur due to courier load, festivals, weather, or unforeseen issues.

2. Shipping Charges

• Standard shipping charge: ₹ [Add Amount] • Free shipping above ₹[Add Amount] (optional) • COD availability depends on location (if you plan to offer COD)

3. Order Tracking

Once shipped, you will receive: • Tracking link • Courier name • AWB number Tracking may take up to 24 hours to update.

4. Incorrect Address / Delivery Failure

If an order returns due to: • Wrong address • Unreachable phone • Door locked • Customer unavailable Reshipping charges will apply.

5. Lost or Damaged Shipment

In rare cases of lost shipment: • Replacement or refund will be processed after courier verification.